Common queries answered
Frequently asked Questions
Please note that while we do our best efforts to deliver your purchase within the estimated timeframe, dispatch and delivery times are estimates only and are not guaranteed!
| Country | Estimated delivery time in business days |
|---|---|
| Austria | 4-5 |
| Belgium | 5-9 |
| Bulgaria | 8-13 |
| Croatia | 5-9 |
| Czech Republic | 10-14 |
| Denmark (Except for the Faroe Islands) | 4-7 |
| Finland (Except for the Åland Islands) | 2-5 |
| France | 5-9 |
| Germany | 5-9 |
| Greece | 6-12 |
| Hungary | 5-10 |
| Ireland | 6-10 |
| Italy | 5-7 |
| Luxembourg | 4-8 |
| Netherlands | 5-9 |
| Poland | 5-8 |
| Portugal (Except Madeira, Azores) | 7-13 |
| Romania | 6-12 |
| Slovakia | 5-10 |
| Slovenia | 5-9 |
| Spain (Except Melilla, Ceuta, Canary Islands, Balearic Islands) | 6-9 |
| Sweden | 5-9 |
Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day.
* If you can’t select your country on the “checkout page”, that means, we aren’t shipping to that specific country!
Please note that while we do our best efforts to deliver your purchase within the estimated timeframe, dispatch and delivery times are estimates only and are not guaranteed.
| Country | Time |
|---|---|
| Austria | 3-4 business days |
| Belgium | 3-4 business days |
| Bulgaria | 5-6 business days |
| Croatia | 5-8 business days |
| Czech Republic | 3-5 business days |
| Denmark (Except Faroe Islands) | 4-5 business days |
| Finland (Except Åland Islands) | 2-4 business days |
| France | 4-7 business days |
| Germany | 3-5 business days |
| Greece | 6-8 business days |
| Hungary | 3-4 business days |
| Ireland | 5-6 business days |
| Italy | 4-8 business days |
| Luxembourg | 3-4 business days |
| Netherlands | 3-4 business days |
| Poland | 2-4 business days |
| Portugal (Except Madeira, Azores) | 5-7 business days |
| Romania | 5-7 business days |
| Slovakia | 3-5 business days |
| Slovenia | 5-8 business days |
| Spain (Except Melilla, Ceuta, Canary Islands) | 5-8 business days |
| Sweden | 2-5 business days |
Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day.
* If you can’t select your country on the “checkout page”, that means, we aren’t shipping to that specific country!
Once it’s dispatched, the order status will be changed to “complete”. And tracking number will be added to your order notes! (You should also receive this note on email).
You can also login to your account, to check the status and tracking number of your order.
Most of the time, when delays occur, they are for reasons beyond our control (for example, due to holidays or very bad weather ), which affect the delivery time.
The maximum delivery time that local post gives is 30 days from day of dispatch.
Cash on Delivery (COD) is currently unavailable as a payment method when ordering in our online store.
