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Common queries answered

Frequently asked Questions

If you can select your country on the “checkout page”, that means, we are shipping to that specific country!

* Sorry, this shipping option is currently unavailable!

Please note that while we do our best efforts to deliver your purchase within the estimated timeframe, dispatch and delivery times are estimates only and are not guaranteed.

Free shipping on all orders over €125.00. For orders under €125.00, the following rates apply:

CountryPriceTime
Austria7.005-8 business days
Belgium7.003-6 business days
Bulgaria7.004-7 business days
Croatia7.005-10 business days
Czech Republic7.005-8 business days
Denmark7.004-7 business days
Finland7.003-6 business days
France7.004-7 business days
Germany7.003-9 business days
Greece7.005-8 business days
Hungary7.004-7 business days
Ireland7.005-8 business days
Israel7.005-15 business days
Italy7.005-8 business days
Luxembourg7.004-7 business days
Malta7.003-6 business days
Netherlands7.004-7 business days
Norway7.004-7 business days
Poland7.004-7 business days
Portugal7.008-12 business days
Romania7.006-9 business days
Russia7.005-15 business days
Slovakia7.005-8 business days
Slovenia7.005-8 business days
Spain7.004-8 business days
Sweden7.004-7 business days
Switzerland7.004-7 business days
United Kingdom7.004-7 business days
United States7.005-15 business days
Rest of Europe7.002-10 business days

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day.

* If you can’t select your country on the “checkout page”, that means, we aren’t shipping to that specific country!

Please note that while we do our best efforts to deliver your purchase within the estimated timeframe, dispatch and delivery times are estimates only and are not guaranteed.

CountryTime
Austria3-4 business days
Belgium3-4 business days
Bulgaria5-6 business days
Croatia5-8 business days
Czech Republic3-5 business days
Denmark (Except Faroe Islands)4-5 business days
Finland (Except Åland Islands)2-4 business days
France4-7 business days
Germany3-5 business days
Greece6-8 business days
Hungary3-4 business days
Ireland5-6 business days
Italy4-8 business days
Luxembourg3-4 business days
Netherlands3-4 business days
Poland2-4 business days
Portugal (Except Madeira, Azores)5-7 business days
Romania5-7 business days
Slovakia3-5 business days
Slovenia5-8 business days
Spain (Except Melilla, Ceuta, Canary Islands)5-8 business days
Sweden2-5 business days

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day.

* If you can’t select your country on the “checkout page”, that means, we aren’t shipping to that specific country!

Please note that while we do our best efforts to deliver your purchase within the estimated timeframe, dispatch and delivery times are estimates only and are not guaranteed.

CountryTime
Austria7-8 business days
Belgium7-8 business days
Bulgaria7-8 business days
Croatia7-8 business days
Czech Republic7-8 business days
Denmark (Except Faroe Islands)7-8 business days
Finland (Except Åland Islands)7-8 business days
France7-8 business days
Germany7-8 business days
Greece7-8 business days
Hungary7-8 business days
Ireland7-8 business days
Italy7-8 business days
Luxembourg7-8 business days
Netherlands7-8 business days
Poland7-8 business days
Portugal (Except Madeira, Azores)7-8 business days
Romania7-8 business days
Slovakia7-8 business days
Slovenia7-8 business days
Spain (Except Melilla, Ceuta, Canary Islands)7-8 business days
Sweden7-8 business days

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day.

* If you can’t select your country on the “checkout page”, that means, we aren’t shipping to that specific country!

Once it’s dispatched,​ the order status will be changed to “complete”.  And tracking number will be added to your order notes! (You should also receive this note on email).

You can also login to your account, to check the status and tracking number of your order.

Most of the time, when delays occur, they are for reasons beyond our control (for example, due to holidays or very bad weather ), which affect the delivery time.

The maximum delivery time that local post gives is 30 days from day of dispatch.

Cash on Delivery (COD) is currently unavailable as a payment method when ordering in our online store.

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Please be advised that our customer service does not work on weekends and all major holidays!
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